At sandibet, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a sandibet player under Philippine law.
sandibet ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the sandibet Platform. This Privacy Policy ("Policy") describes how sandibet collects, processes, stores, and protects personal information in connection with your use of our website, mobile platform, games, and related services (collectively, the "Platform").
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the sandibet Platform, you consent to the collection and processing of your personal data as described in this Policy.
sandibet acts as the Personal Information Controller (PIC) for all personal data collected through the Platform. We do not sell your personal data to third parties. Ever.
This Policy should be read alongside the sandibet Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with sandibet.
sandibet collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, support, withdrawal verification |
| Identity Documents | Government-issued ID (passport, PhilSys, SSS, driver's license), proof of address | KYC compliance, AML obligations, withdrawal processing |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, etc.), transaction history | Deposit processing, withdrawal verification, AML compliance |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud prevention, platform optimization |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, personalization, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
2.1 You are not required to provide all categories of data to use the Platform, but certain data (particularly Identity Data, Contact Data, and Financial Data) is mandatory for account registration, KYC verification, and withdrawal processing. Failure to provide mandatory data may limit your access to Platform features.
sandibet collects personal data through the following means:
sandibet processes your personal data for the following purposes:
Marketing Communications: sandibet will only send you promotional emails and SMS messages if you have opted in during registration or subsequently. You can withdraw your marketing consent at any time by contacting support or updating your account preferences.
Under the Data Privacy Act of 2012, sandibet processes your personal data on the following legal bases:
6.1 sandibet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
We will never share your data with advertisers, data brokers, or unaffiliated third parties for commercial purposes without your explicit consent.
7.1 sandibet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:
7.2 You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the sandibet Platform, but may affect personalization features.
8.1 sandibet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and compliance obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML regulations, gaming compliance |
| KYC Documents | 5 years after account closure | RA 9160 (AMLA) requirements |
| Financial & Transaction Data | 5 years after transaction date | Tax and AML obligations |
| Gaming History | 3 years after last activity | Dispute resolution, responsible gaming |
| Support Communications | 2 years after resolution | Quality assurance, dispute resolution |
| Technical & Log Data | 12 months | Security monitoring |
8.2 After the applicable retention period, personal data is securely deleted or anonymized in accordance with our data destruction procedures.
9.1 sandibet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 Data Breach Notification. In the event of a personal data breach that poses a real risk of serious harm to affected players, sandibet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.
While sandibet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your sandibet login credentials confidential and for notifying us immediately of any suspected unauthorized access.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by sandibet:
10.1 To exercise any of these rights, please contact the sandibet Data Protection Officer at the email address listed in Section 14. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines.
10.2 We may need to verify your identity before processing a data rights request to ensure we do not disclose personal data to unauthorized parties.
11.1 The sandibet Platform is strictly restricted to individuals aged 21 years and older. sandibet does not knowingly collect personal data from individuals under the age of 21.
11.2 If sandibet discovers that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be deleted, and any funds will be handled in accordance with applicable Philippine regulations.
If you believe a minor has registered on the sandibet Platform, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously.
12.1 Some of sandibet's service providers and game partners operate outside the Philippines. Where personal data is transferred to recipients in other countries, sandibet ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with NPC requirements.
12.2 sandibet will not transfer your personal data to a country that does not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.
13.1 sandibet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via email or in-platform notification prior to taking effect.
13.2 The current version of this Policy is always available on this page. The effective date at the top of this page indicates when the current version came into force. Your continued use of the sandibet Platform after any update constitutes acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact the sandibet Data Protection Officer:
sandibet Data Protection Officer
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the sandibet Platform
Response Time: Within 30 days for formal data rights requests
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection matters in the Philippines.
Now that you know how sandibet protects your data, you can play with confidence. Join thousands of Filipino players who trust sandibet for a secure, fair, and responsible gaming experience.