sandibet FAQ

Creating a sandibet account is straightforward. Visit the sandibet website and click the Register button. You'll need to provide a valid email address or Philippine mobile number, create a secure password, and fill in your basic personal details. After submitting, verify your email or mobile number via the confirmation code sent to you. Your account will be active immediately for browsing, but you'll need to complete KYC verification before making deposits or withdrawals.

KYC stands for Know Your Customer — it's a standard identity verification process required by Philippine gaming regulations and anti-money laundering laws (RA 9160). sandibet requires KYC to confirm your identity, verify your age (21+), and ensure the security of your account and funds. You'll need to submit a clear photo or scan of a valid Philippine government-issued ID such as:

• PhilSys National ID
• Philippine Passport
• SSS ID or UMID
• Driver's License
• Voter's ID

KYC verification is typically completed within 24 hours on business days.

No. sandibet strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of sandibet's Terms & Conditions and may result in permanent account suspension and forfeiture of balances. If you've forgotten your login details, use the password reset function or contact support.

On the sandibet login page, click Forgot Password. Enter the email address or mobile number registered to your account. You'll receive a password reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on any other platform. If you're still having trouble, contact our 24/7 live chat support.

Some details like your name and date of birth cannot be changed after KYC verification, as they are tied to your verified identity. For other details such as your contact number, email address, or home address, go to Account Settings → Personal Information. Changes to sensitive details may require re-verification. Contact support if you need assistance with a specific update.

sandibet accepts the following payment methods for Filipino players:

• E-wallets: GCash, Maya (PayMaya)
• Bank transfers: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). sandibet does not accept credit cards for gambling deposits, in compliance with Philippine regulations.

• GCash and Maya: Instant — funds appear in your sandibet account within seconds of a successful transaction.
• Bank transfers: Typically 15–60 minutes during banking hours. Some banks may take longer during weekends or public holidays.

If your deposit hasn't reflected after 2 hours, contact sandibet support with your transaction reference number and we'll investigate immediately.

Yes. The minimum deposit at sandibet is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by sandibet, though your payment provider may have their own transaction caps.

sandibet does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your provider before initiating a transfer. Any fees charged by third-party payment providers are outside sandibet's control and are not refundable by sandibet.

A deposit may be declined for several reasons:

• Insufficient balance in your GCash, Maya, or bank account
• Your account has not yet completed KYC verification
• You have reached a deposit limit set in your responsible gaming settings
• A temporary issue with your payment provider's system
• Your account has been flagged for a security review

If none of these apply, contact sandibet support with your transaction details and we'll help resolve it quickly.

To withdraw from sandibet, go to Account → Withdraw, select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete and that your withdrawal account matches the name on your sandibet account — withdrawals to third-party accounts are not permitted.

Processing times depend on your chosen withdrawal method:

• GCash and Maya: 15–30 minutes after approval
• Bank transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
• UnionBank InstaPay: Usually within 1 hour

Withdrawal requests are reviewed by sandibet's finance team before processing. Most requests submitted before 5:00 PM PHT on business days are processed the same day.

The minimum withdrawal at sandibet is ₱200. Maximum withdrawal limits vary by account tier and verification status. Standard verified accounts can withdraw up to ₱500,000 per day. For larger withdrawals, contact our support team to arrange a scheduled transfer. All withdrawal amounts are in Philippine Peso (₱).

Common reasons for a delayed withdrawal include:

• KYC verification is incomplete or documents are under review
• The withdrawal was submitted outside business hours and is queued for the next processing window
• An active bonus with wagering requirements has not yet been met
• A routine security check on your account
• A mismatch between your sandibet account name and your payment account name

If your withdrawal has been pending for more than 24 hours, contact our support team with your withdrawal reference number.

sandibet offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it converts to withdrawable cash. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus funds can be withdrawn. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

No. Bonus funds cannot be withdrawn until the associated wagering requirements are fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your original deposit amount (if not used in play) may still be withdrawable — check the specific bonus terms for clarification.

Yes. sandibet regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to major Philippine sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the Promotions section of your account regularly, or opt in to sandibet's notification emails to stay updated on the latest offers.

sandibet offers a wide range of games including:

• Slots: Hundreds of video slots from top providers, including popular titles like Mahjong Ways, Gates of Olympus, and Sweet Bonanza
• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers streamed in HD
• Bingo: Online bingo rooms with multiple speed variants
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Table Games: RNG versions of baccarat, blackjack, roulette, and poker

Yes. All games on sandibet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Games from our software providers are regularly audited by independent testing laboratories. Live casino games are streamed from licensed studios with professional dealers operating under strict regulatory oversight. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel.

Absolutely. sandibet is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit the sandibet website on your phone, log in, and play. The mobile interface is designed for touch screens with fast loading times even on standard Philippine mobile data connections.

Mahjong Ways is one of the most popular slot games at sandibet, developed by PG Soft. It's a 5-reel slot inspired by the classic Asian tile game, featuring Mahjong tile symbols, free spins, and multiplier mechanics. To play, set your bet amount using the controls at the bottom of the screen, then click Spin. Matching symbols across paylines trigger wins. The game features a free spins bonus round that can significantly boost your winnings. Visit the Mahjong Ways page for a full guide.

sandibet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ two-factor authentication (2FA), fraud detection systems, and regular security audits to keep your account safe. For full details, see our Privacy Policy.

To enable 2FA, go to Account Settings → Security → Two-Factor Authentication. You can set up 2FA via SMS OTP to your registered Philippine mobile number, or via an authenticator app. We strongly recommend enabling 2FA — it adds a critical layer of protection against unauthorized access, especially important if you're accessing sandibet from shared devices.

Act immediately:

1. Change your password right away via Account Settings → Security
2. Contact sandibet's 24/7 live chat support to flag the suspicious activity
3. Request a temporary account freeze while the issue is investigated
4. Change the password on your email account as well, in case it was also compromised

sandibet's security team will review your account activity and take appropriate action. Never share your password or OTP with anyone — sandibet staff will never ask for your password.

sandibet provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Cap the amount you can lose in a given period
• Session Time Limits: Automatically log out after a set duration of play
• Cool-Off Periods: Take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion: Suspend your account for 6 months, 1 year, 3 years, or permanently

All tools are accessible in Account Settings → Responsible Gaming. For more information, visit our Responsible Gaming page.

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. You can also request self-exclusion by contacting our 24/7 live chat support — no questions asked, no pressure to reconsider. During self-exclusion, all marketing communications from sandibet will also be suspended.

The minimum age to register and play at sandibet is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. Age is verified during the KYC process. Any account found to belong to a player under 21 will be immediately and permanently suspended. If you are a parent or guardian, please ensure minors cannot access your sandibet account by using a strong, unique password and enabling device-level parental controls.

If you or someone you know is struggling with gambling, help is available:

• PAGCOR Responsible Gaming Hotline — PAGCOR operates responsible gaming programs and can direct you to support services
• National Center for Mental Health (NCMH) — provides mental health and behavioral addiction support across the Philippines
• Local community mental health centers — available in Manila, Cebu, Davao, Quezon City, and other major cities
• sandibet Support Team — available 24/7 via live chat to activate protective tools on your account immediately

You can also visit our dedicated Responsible Gaming page for a full guide to staying in control.